The customer required a modern e-commerce website capable of supporting both technology product sales and computer service operations.
✓ Develop a professional online computer store
✓ Sell new and refurbished computers and laptops
✓ Showcase gaming PCs and custom-built systems
✓ Provide computer components and accessories
✓ Support product categories and subcategories
✓ Support online payment and shipping
✓ Provide warranty and returns information
✓ Allow customers to book computer repair and support services
✓ Showcase laptop and desktop repair services
✓ Promote business IT support services
✓ Provide onsite, in-store and remote support options
✓ Provide information about custom PC builds and self-build services
✓ Provide a blog/content section for technology-related information
✓ Ensure complete mobile, tablet and desktop responsiveness
✓ Create a scalable platform for future products and services
We developed a unified e-commerce and service platform that combines CROX's online store with its computer repair and IT service operation
The online store provides customers with a complete shopping experience
The platform provides comparison functionality so customers can evaluate different products and specifications before purchasing.
Selected computer products can be customised based on customer requirements, allowing users to configure systems around their performance and budget needs
The website was structured around a simple customer journey:
Explore → Compare → Configure → Purchase
and for services:
Identify → Select Service → Book → Get Support
The navigation architecture allows users to move between product shopping and technical services without confusion.
